Return & Refunds Policy

9.1 No Policy of Return or refund

There shall be no return/refund of products under any circumstances; however, the user shall be entitled only to an exchange in accordance with the prescribed terms and conditions.
Exchanges are available for size or color variations:

• Exchange requests must be made within 7 days of delivery
• Subject to availability of requested size/color
• Users will bear exchange shipping costs for preference changes

9.2 Exchange Conditions

Products shall be eligible for exchange only if:

• The Products are unused, unworn, and in their original condition.
• All original tags, labels, and packaging are intact.
• The Products are free from damage, stains, or alterations.
• The request for exchange is initiated within the specified exchange window.
• The Products are not from our sale/clearance category (unless received in defective condition).

9.3 Non-Exchangeable Items

The following items shall not be eligible for exchange:

• Customized or personalized Products of any nature.
• Products specifically marked as “Final Sale”.
• Products damaged due to misuse, negligent handling, or normal wear and tear.
• Products not accompanied by original packaging, tags, or proof of purchase.
• Intimate apparel or undergarments, owing to hygiene considerations.

9.4 Exchange Process

To initiate an exchange, the User shall:

• Contact our customer service team within the prescribed exchange window.
• Provide complete Order details along with the reason for exchange.
• Obtain exchange authorization and follow the shipping instructions provided.
• Ensure secure packaging of the Product with its original tags, labels, and packaging before dispatch.

9.5 Exchange Shipping

• In cases of defective, damaged, or wrong Products supplied, the Company shall bear the shipping/pickup charges for exchange.
• In all other cases, the shipping costs for exchange shall be borne exclusively by the User.
• It is recommended that Users utilize a reliable and trackable shipping method for dispatch.

9.6 Exchange Fulfillment

• Upon receipt and inspection of the returned Product, the replacement Product shall be dispatched within 5–7 business days, subject to availability of stock.
• In the event the requested replacement Product is out of stock, the User shall be provided with either (a) a Product of equivalent value at the User’s option, or (b) store credit to be utilized against future purchases.

9.7 Damaged or Defective Products

If you receive damaged or defective Products:

• Contact us immediately (within 48 hours of delivery)
• Provide photographs/videos of the damaged/defective Product
• We may arrange replacement at our discretion.

9.9 Cancellation Policy

• Orders can be cancelled free of charge before dispatch
• Once dispatched, cancellation is subject to return policy
• Frequent cancellations may result in account restrictions